Organizational Development: Empathy, Innovation & Productivity

Seize the opportunity to create a culture that promotes productivity & innovation with trust, empathy and compassion.
Your Instructors:
Michael Jenkins
Michael Jenkins
Godelieve Van Dooren
Godelieve Van Dooren
Jean-Luc Mommaerts
Jean-Luc Mommaerts
Stuart Neilson
Stuart Neilson
Mukta Arya
Mukta Arya

Program Date

Nov 22-Dec 24

Duration

5 weeks

Languages

Program Type

Cohort Based

Your Investment

US$ 225

Who is this course for ::

This program is for senior managers leading business and functional verticals with the autonomy to make structural, policy and process changes towards a more trustful workplace. Recommended: 8-10 years of managerial experience.

What will you learn ::

  • How to capture business opportunities while balancing the needs of individuals & teams?
  • Complement leaders' technical skills with their ability to connect, relate, and maximize outcomes from their teams
  • How to use tools like the Empathy Stories, ACE model, Trust Equation to ensure purpose and profit coexist?
  • Achieve both employee accountability and avoid burnout

Earn an industry
lauded certificate.

You will receive your certificate via email as a downloadable PDF within days of completing the course. All our learning programs are approved by the Human Resources Certification Institute (HRCI). Certificates are configured for uploading and sharing on LinkedIn.

What the program covers :

Mandatory Participation
Week 1 (30 Aug - 5 Sept)
  1. 1. Reflect: Where Are We Now?
    1. Welcome to Week 1
    2. 1.1 How empathetic are you?
    3. 1.2. Case Studies to Start Off
    4. 1.3 How Empathy Fits with Compassion
    5. 1.4 What benefits can more empathy bring me and my organisation/business?
    6. 1.5 Empathy is not sympathy
    7. 1.6 Learning Objectives
    8. 1.7 Using the Learner Journal
    9. 1.8 Lighthouses & Navigators
    10. 1.9 Important Dates
    11. 1.10 Introduce yourself & set your goals
      *
    12. 1.11 Share Materials
  2. 2. Live Session: Program Kick-Off
    1. 2.1 Link & Agenda
Week 2 (6 Sept - 12 Sept)
  1. 3. Assimilate: Getting Things Clear
    1. Welcome to Week 2
    2. 3.1 Early child psychology: secure base and attachment theory
    3. 3.2 Where did the concept of empathy come from?
    4. 3.3 Empathy and your Brain - Being Curious
    5. 3.4 Business & Talent Roadmap
    6. 3.5 Empathy & Bias
    7. 3.6 Empathy & Mental Wellbeing
    8. 3.7 Exercising Your Empathy Muscle
    9. 3.8 Empathy in Different Cultures (Move This?)
  2. 4. 4. Assimilate: LIVE Masterclass Session: Empathy Under the Spotlight
    1. 4.1 Link & Agenda
Week 3 (13 Sept - 19 Sept)
  1. 5: Assimilate: Empathy in Teams - Your Role as a Leader
    1. Welcome to Week 3
    2. 5.1 Start Where You Are
    3. 5.2 Setting Achievable Goals
    4. 5.3 The role of the empathetic manager in managing change initiatives
    5. 5.4 Empathy within teams; empathy in interteam relationships; empathy in broader relationships
    6. 5.5 Bringing it All Together in Teams
  2. 6. Assimilate: Building More Empathetic Teams
    1. 6.1 The Role of Psychological Safety
    2. 6.2 Skillful Empathetic Conversations and Good Questions
    3. 6.3 Creating an Environment where Innovation Can Thrive
    4. 6.4 Enabling support networks in teams to combat mental ill-health
    5. 6.5 Mitigating Bullying, gaslighting and intimidation through empathy
    6. 6.6 What can go wrong? Roadblocks and how to overcome them!
  3. 7. LIVE Session: Power Hour
    1. 7.1 Link & Agenda
Week 4 (20 Sept - 26 Sep)
  1. 8. Assimilate: Developing empathy to lead diverse teams effectively
    1. Welcome to Week 4
    2. 8.1 Intercultural Considerations
    3. 8.2 Empathy in Different Cultural Settings
    4. 8.3 The Role of Empathy in D&I
    5. 8.4 How to Get Traction
    6. 8.5 Measuring Outcomes
  2. 9. Live Session: Peer Learning Hour
    1. 9.1 Link & Agenda
Week 5 (27 Sep - 1 Oct)
  1. 10. Apply: Operationalizing and embedding empathy in an organizational culture
    1. Welcome to Week 5
    2. 10.1 7-Steps to Operationalizing and Embedding Empathy in Organizational Culture
    3. 10.2 From Ideas to Action: FInal Project
    4. 10.3 Feedforward Guidelines
  2. 11. Closing & Feedback
    1. 11.1 Your Inputs Matters

Meet your Instructors :

Michael Jenkins
CEO, Expert Humans
Godelieve Van Dooren
CEO South East Asia Growth Markets, Mercer
Jean-Luc Mommaerts
Founder, AURELIS
Stuart Neilson
Associate Director UK & Nordics, Mark'ennovy
Mukta Arya
MD, CHRO (Asia-Pacific), Societe Generale

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Frequently Asked Questions

Do I have to be online at a certain time to take the course?
No.
Our programs comprise of asychronous learning as well as LIVE group sessions. If you are unable to attend one of the live sessions, you can access a recording on the Platform.
Will there be LIVE teaching?
Yes.
Our group sessions are LIVE and are based around participation and peer-to-peer learning.
How many hours per week are required for the programs?
Approximately 2 hours per week are required for each program.
When will I get my certificate after the course?
You will receive your certificate 2-3 weeks after successful completion of the program, including a PDF copy and a link for sharing your achievement with your LinkedIn network.
If I miss the live sessions, how will I catchup with the program progress?
Live sessions are recorded and uploaded to the Platform for easy access.
Can I access the program material once it is over?
Yes.
Once the program is over, you can still visit the program archive to look through the materials and video content.
Is there any grading system to get the certification?
No.
However, successful completion of the course (with certificate) requires participation in all mandatory modules.
What is the eligibility criteria to enroll?
Some of our courses are by invitation only due to their specific area of focus. If you are interested in participating, we ask that you send us an application detailing why you would like to be invited and how you think you will benefit from the course.

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