Designing Employee Experience in the New World of Work

Explore key considerations for designing an impactful, outstanding employee experience that aligns with our new hybrid reality.
Your Instructors:
Jan Krogel
Jan Krogel
Tanuj Kapilashrami
Tanuj Kapilashrami
Dr. Fermin Diez
Dr. Fermin Diez
John Kostoulas
John Kostoulas
Laura Cole
Laura Cole
Manisha Singh
Manisha Singh
Sasha Wight
Sasha Wight

Program Date

Aug 08-Sep 09

Duration

5 weeks

Languages

English

Program Type

Cohort Based

Your Investment

US$ 191 US$225

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Who is this course for ::

This program is for HR leaders and employers looking to reshape Employee Experience for their teams in the new hybrid working environment.

What will you learn ::

  • Key elements to rethinking EX-design for hybrid, remote, or distributed settings.
  • How to leverage technology and digitize EX processes for maximum impact.
  • Redefining the employee lifecycle: hiring, onboarding, enhancing performance, and employee well-being.
  • What has changed in the past year and what still needs to change.

Earn an industry
lauded certificate.

You will receive your certificate via email as a downloadable PDF within days of completing the course. All our learning programs are approved by the Human Resources Certification Institute (HRCI). Certificates are configured for uploading and sharing on LinkedIn.

What the program covers :

Mandatory Participation
Week 1: Reflect
  1. 1. Introduction and Welcome
    1. An overview of the program and the BeNext framework
    2. Setting your challenge and sharing your resources
  2. 2. Reflect :: Getting Ready to Redesign our EX Journey
    1. EX and The Pandemic: How Do We Move Forward?
    2. Employee Experience as a Core Product of HR Teams*
    3. EX as a Battleground on The War For Talent, Productivity, Engagement and Retention
  3. 3. Live Onboarding Session:
Week 2: ASSIMILATE
  1. 4. Assimilate :: New Truths & Burst Myths
    1. EX in the Never Normal
    2. The Right Model for Your Organization *
    3. Business & EX Roadmap*
    4. What Do Your Employees Want?
    5. What Kind of New Normal Will Work Best For You?
    6. Segmentation & Addressing Needs of Different Demographics
  2. 5. Live Masterclass Session:
Week 3: ASSIMILATE
  1. 6. Assimilate :: EX in Hybrid Teams
    1. How to Think of EX as a Singular Feeling
    2. Building Blocks for EX in The New World of Work
    3. Aligning Your Employee Experience to Purpose, Brand and Culture
    4. Cascading EX From Vision, Brand, Culture & Values
    5. Core Elements: Opportunity to Break All The Molds
  2. 7. Live Power Hour Session:
Week 4: ASSIMILATE
  1. 8. Assimilate :: Moments of Truth in The Employee Lifecycle
    1. HR Processes Designed to Optimize Experiences
    2. Employee Lifecycle: Hiring
    3. Employee Lifecycle: Onboarding *
    4. Employee Lifecycle: Performance *
    5. Employee Lifecycle: Development *
    6. Employee Lifecycle: Rewards, Recognition & Benefits
    7. Employee Lifecycle: Wellbeing
    8. EX Enabled by Technology: From Translation to Experience
Week 5: APPLY & CONTRIBUTE
  1. 9. Apply & Contribute: :: From Frameworks to Action
    1. Five Step Framework to (Re)Design EX for your Organization*
    2. Final Project- Redesigning Employee Experience in The Hybrid World *
    3. Feedforward to Your Peers*
  2. 10. Live Learner Time Matters Session:
  3. 11. Closing and Feedback
    1. Your Input Matters!*

Meet your Instructors :

Jan Krogel
Jefe de Experiencia de Empleado y Análisis de Personas, Capgemini
Tanuj Kapilashrami
Jefe de Grupo de Recursos Humanos, Standard Chartered Bank
Dr. Fermin Diez
HR Faculty, SMU & NTU
John Kostoulas
VP Analyst, Gartner
Laura Cole
Managing Director, Head of HR UK & Europe, Standard Chartered
Manisha Singh
Partner Talent Transformation, IBM
Sasha Wight
MD and EX Lead, Workflow

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Frequently Asked Questions

Do I have to be online at a certain time to take the course?
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Our programs comprise of asychronous learning as well as LIVE group sessions. If you are unable to attend one of the live sessions, you can access a recording on the Platform.
Will there be LIVE teaching?
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Our group sessions are LIVE and are based around participation and peer-to-peer learning.
How many hours per week are required for the programs?
Approximately 2 hours per week are required for each program.
When will I get my certificate after the course?
You will receive your certificate 2-3 weeks after successful completion of the program, including a PDF copy and a link for sharing your achievement with your LinkedIn network.
If I miss the live sessions, how will I catchup with the program progress?
Live sessions are recorded and uploaded to the Platform for easy access.
Can I access the program material once it is over?
Yes.
Once the program is over, you can still visit the program archive to look through the materials and video content.
Is there any grading system to get the certification?
No.
However, successful completion of the course (with certificate) requires participation in all mandatory modules.
What is the eligibility criteria to enroll?
Some of our courses are by invitation only due to their specific area of focus. If you are interested in participating, we ask that you send us an application detailing why you would like to be invited and how you think you will benefit from the course.

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